Your business-to-business company might have everything you need to be successful: a great concept, excellent products, and qualified staff. However, there might be something missing that you can’t quite place. The answer could be engagement. These are some strategies you can use to make your web presence more exciting for your clients.
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Easy Navigation
Have you ever been on a website that seemed interesting, only to get frustrated by the difficult navigation? Some websites make you run around in circles, trying to get to where you want to be. Others are just so cluttered, they’re annoying to look at. Make sure your website has a clean, modern design, and that clients can find their way around it without getting stressed out.
Chatbots
If your business gets popular enough, you could have clients from around the world. Answering all their requests in a timely fashion can be very stress-inducing. You might not have the funds to hire people to answer all these requests on-time. However, chatbots can be very helpful. They can answer simple and common questions quickly and help you to see which issues need the most attention. Look into chatbots for SMBs so your B2B company can handle requests in a much more efficient manner.
Human Connection
Even if you use chatbots, your site’s content shouldn’t feel like it’s been written by a robot. It needs to have a personal touch, one that makes people feel like a friend is talking to them, not just a client. You can appeal to their sense of pathos by speaking from the heart. You can also accomplish this by having photos and videos of your team and other people who have benefited from your business.
Social Media Smarts
Whether you have a client or are courting them, you need to follow them on social media. However, it’s not enough to just like their posts every so often. You need to keep up a continuous relationship with them. Focus on ideal posting times so they can see your posts at prime hours. Mention them positively in your posts, as they’ll hopefully return the favor.
Your clients don’t need all sorts of bells and whistles to stay engaged. If your content is strong and you know how to present it, you’re at the top of the pack. These tips will help you become a much stronger business leader and to maintain and grow your client list.
